Policies

At Nelthropp & Low, referrals are far more important than any other type of advertising. If you are satisfied with your purchase and your service, please tell your friends, otherwise, please let us know how we may serve you better.

BRACELET SIZING:

We recommend that our island style bracelets are worn 1/2″ larger than the actual wrist measurement. The best way to measure your wrist size is with a soft measuring tape, as you would find in a sewing kit. If you don’t own a measuring tape, you can acquire the measurement by wrapping a piece of ribbon, string or a thin strip of paper around your wrist snugly and measure that against a ruler to get your actual wrist size. When indicating bracelet size, please use your wrist measurement plus 1/2″. If you have worn Nelthropp & Low bracelets before, you may already know your size. DO NOT GIVE US WRIST MEASUREMENT ONLY, PLEASE PROVIDE YOUR BRACELET SIZE. We are not responsible for bracelets ordered in the wrong size.

LIMITED WARRANTY:
Nelthropp & Low jewelry is manufactured by skilled metal smiths in our state-of-the-art workshop. We do stand behind every product we make. Metal jewelry should never be worn in pools or hot tubs, or exposed to chlorine bleach, as it may break down the metal causing often irreparable damage. We are not responsible for damage to metals due to chemical or chlorine exposure.

SHIPPING:
Items mailed to the states from Nelthropp & Low must clear customs on our end before they leave the island. Shipments valued under $200 are shipped via US Postal Insured Priority Mail, and shipments valued $200 and up go out US Postal Service Express Mail. In stock items ship within 2-3 days during the business week. Delivery time for Priority Mail averages 5-7 days and Express Mail is a guaranteed 2-3 day service.

EXHANGE POLICY:
Items purchased at Nelthropp & Low may be exchanged within 30 days from the date of purchase. Merchandise must be in originaland unworn condition and accompanied by the original gift receipt and gift box with all warranty cards and explanation booklets intact. Closeouts, special orders, altered pieces (including ring sizing) and custom pieces are not refundable or exchangeable. Gift certificates are not redeemable for cash. No refunds are given on merchandise or shipping & handling charges.

SPECIAL ORDERS:
Special orders are not returnable and no refund or exchange can be made. All special orders require a 50% nonrefundable deposit. A special order constitutes any jewelry, gemstone, watch or gift item ordered or altered at the client’s request.

CUSTOM WORK:
Custom designed jewelry involves metals, gems and labor furnished by Nelthropp & Low for a specific client. As such, all custom jewelry is nonrefundable and requires a 50% nonrefundable deposit before the work begins. Every effort will be made by Nelthropp & Low to accurately manufacture or produce the item(s) ordered.

GEMSTONE ENHANCEMENT DISCLOSURE:
Purchasers of colored gemstones should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted trade practices. All colored gemstones we sell have likely been subjected to a stable and possibly undetectable enhancement process using standard gemological equipment. All relevant information will be readily provided to the best of our knowledge.

CLEANING AND INSPECTION:
We recommend you  have your Nelthropp & Low jewelry cleaned and inspected at least every 3-4 months. We will be happy to do this for you at no charge. All jewelry not purchased at Nelthropp & Low will be charged a fee for this service.

REPAIRS:
We are not responsible for altered gemstones left for repair, custom design or appraisal. This includes, but is not limited to, diamonds or false stampings on metal goods which may be mismarked. In regards to watch repair, rust and/ or abuse will void any warranty. We will not be responsible for any article left for more than 60 days.